Your Expert Guide to Timeless Experiences

Gratuities are optional but our guides always appreciate something extra for a job well done. In our experience, clients generally tip more or less what they might tip a waiter or waitress in a restaurant.

All of our guides are either native English speakers or completely fluent in English. We have an extremely high standard of English proficiency for guides who collaborate with us. We also use headsets for groups of 6 and over to assist you hear your guide over the hustle and bustle of the city.

Our group tours are conducted in English only.

We can also provide private tours in German, Italian, Dutch, Spanish, French, and Russian. Please contact our Customer Care Team well in advance for availability, the more time you give us, the better chance we have setting a particular bilingual guide aside for your private tour.

There is no charge for children aged 4 and under with the exception of some of specialty tours where the price is the same for all participants. Our guides are great at bringing the sights to life for children and keeping their energy and interest levels up. If the age of the child/youth is questionable, they may ask for ID. If the youth/student is not able to produce their ID at the ticket office, the cost of the adult ticket is requested by the guide.

We can pace our private tours to meet the interests and energy levels of children. We will ensure that your guide is someone especially good with children. Please provide us with the ages upon booking.

We use headsets on all our group tours where the participants are 6 and over.

You can specifically request headsets for your private tour even if you are a smaller group but please notify us of this request upon booking as there is a small extra charge for these.

Some email servers see our emails as spam and either send them to a junk folder or reject them outright. If you have sent a request from our website and have not received a response, please contact directly using office@througheternity.com or call us at +39 06 700 9336. Also, we may not answer you immediately if the office is closed bearing in mind you might be trying to get hold of us in the middle of the night remembering we are on Central European Time.

All our tours are paid for upon booking. We accept credit cards for the full cost of the tour, paid through PayPal when booked online.

If you wish to pay via credit card, it is important your reservation is not linked to an email address which is linked directly to a current or past PayPal account so please try a different email if the system tries to force you to pay with a PayPal account.

All our tours are paid for upon booking. We accept credit cards for the full cost of the tour, paid through PayPal when booked online.

If you wish to pay via credit card, it is important your reservation is not linked to an email address which is linked directly to a current or past PayPal account so please try a different email if the system tries to force you to pay with a PayPal account.

Our group and private tour prices are inclusive of entrance fees and headsets, where applicable.

Full payment is required to be given to Allyn Travel LLC dba Through Eternity Tours for any and all tours and services upon booking. If a full payment has not been provided, the service is not deemed confirmed. Through Eternity Tours requires a full payment in advance for private and group tours. Full payment for private and group tours will be accepted through PayPal (www.paypal.com), bank wire, or check. Once your payment has been received, the confirmation(s) will be sent.

Any service fee, and or other surcharge, incurred while paying through PayPal, or any other financial institution, will not be reimbursed by Allyn Travel LLC dba Through Eternity Tours.

Allyn Travel LLC dba Through Eternity Tours is not liable for missed tours due to delays and/or cancellations of your transportation to the meeting point. Guests acknowledge that they will not be issued a refund for missed tours or adjustments to the tour duration due to late arrivals. We encourage you to obtain travel insurance to offset any unexpected costs.

Allyn Travel LLC dba Through Eternity Tours makes ticket reservations upon client confirmation of the tour, well in advance. All tickets purchased will be the sole financial responsibility of the client. In the event of a client canceling a tour or service, the ticket cost will remain with Allyn Travel, LLC.

Refunded amounts will be the remaining balance of your tour total minus any ticket fees. In addition, this remaining balance is subject to the Cancellation Percentage Timeline. The remainder will be refunded. Allyn Travel, LLC is not responsible for any international transaction fees, conversion rates, or any other fee from third party financial institutions.

Any cancellation, up to 24 hours before the start of the tour or service, will be fully refunded, minus any costs that may have accured, such as cost of tickets. Refunds will only be given back on the original method of payment.

Note, it may take 30 days, or more, for international transaction processes once a refund has been issued.

Allyn Travel, LLC, dba Through Eternity Tours, reserves all rights to amend any and all policies at the sole discretion of Allyn Travel, LLC.

Students with valid school ID receive a discount off the original price of the group tour (in accordance with the European Union standard, a student is classified as a person between the ages of 18 and 24 with valid school ID); youths between the age of 5 and 17 receive a discount off the entire price of the group tour; children aged 4 and under, accompanied by an adult, tour for free.

To obtain the student discount, valid student ID must be shown. If a student does not have valid student ID, he/she will be charged the full tour price. The difference must be given to the guide on the day of the tour in euro cash.

The prices you see on the website for students have already been discounted.

For large school groups visiting Rome for educational purposes, we can organise specific customised itineraries. We will provide at least a 25% discount off the regular price of these private services. Please ask our Customer Care Team for assistance, advice and a quote.

The discounts we provide for students/children are limited to group tours only. For private tours, the price is based on the number of participants rather than the ages of our guests.

For private tours, your guide can meet you at your hotel as long as it located in the city center if requested in advance, otherwise you will meet your guide at the first stop on the tour, details of which you will receive on your tour confirmation voucher.

Your guide can meet you at the shuttle drop point or you may take a taxi or public transportation to our pre-arranged meeting point near the starting point of the tour. This is to maximise the amount of time spent exploring the sites with your guide. For shorter itineraries of 3 hours or so, we strongly recommend our expert guide close to the first stop on your tour. Again this is to enhance and maximise the time you spend exploring the sites and not in transit from your accommodation.

Transportation is not included in the price of our walking tours. For private tours, you should make your way to the meeting point as per your voucher where your guide will be waiting. Your group is responsible for the cost of taxis or public transportation getting you to the tour. Private transportation can be arranged at an additional charge in which case please contact our Customer Care Team directly for a quote.

For our group tours, you meet our guides onsite. A map and directions to the meeting point will be included in your confirmation voucher and you must print and bring the map, photos and directions with you – the guide is not permitted to wait more than a few minutes after the start time for late arrivals and there is no refund for missed tours even if it is due to a general transport strike or bad weather!

We give clients a grace period of 5 minutes on group tours since we understand that navigating an unfamiliar city can be difficult. Beyond this, we cannot guarantee that you will be able to meet up with the group as it is unfair to expect the other clients to wait. It is always a good idea to call us if you know you are going to be late so we can notify the guide. As a courtesy to our visitors, the guides turn off their phones after the start of the tour and will therefore be unreachable. We recommend giving yourself extra time to make sure that you arrive at the meeting point before the start time of the tour.

For private tours, your guide will wait for you for 20 minutes. After this time, if we have not heard from you, we will assume that you are not coming and your tour will be cancelled. Please notify us if you do not wish to take your scheduled tour so we may accommodate other visitors who would like to explore with us.

We keep private tours exclusive to one booking party and do not combine separate reservations to form small groups unless, of course, you yourselves have friends/couples who you want to tour with. If you are interested in less expensive options, you can book yourself onto one of our group tours.

The private tour prices listed are base prices for up to 2 people. There will be a charge for each additional person. During the online booking process, you will be asked to enter the number of people in your party. Once we receive the request, we will adjust the total cost for your party.

For private tours, we purchase your requisite entrance tickets as far in advance as possible, as soon as you pay for your tour with us. We always try to accommodate any changes you request but because of limitations in guide and ticket availability during the busy high season, we cannot guarantee your request can be granted. If we manage to move the date and secure both a guide and new tickets, we will ask you to reimburse us for the tickets we purchased for you on the cancelled date.

Yes, Allyn Travel, LLC does reserve all rights to modify and updates any and all its policies, at any time, at our their sole discretion.